First Meerkat, then Periscope, and now, “Facebook Live”, Facebook’s response to create its own live streaming service directly inside of the Facebook platform. Users will be able to record and broadcast live events to share with their family and friends. Once a livestream is over, it instantly publishes to your timelines as a regular video.
Only a small group of U.S. iPhone users have the feature now, but once it’s rolled out to everyone, it’s quite easy to create a broadcast. Simply tap on “Update Status” and select the live video button, write a description about the stream, and decide who will be able to watch along. During the live stream, other users can comment on the video, and the host can see which of his or her friends is watching.
You can also discover live videos from celebrities and public figures, who have had access to this feature for a few months. If you want to see more from your favorite celebrities or closer friends, you’ll be able to subscribe and get notified when those individuals are streaming.
“This is a direct response to Snapchat, Periscope, and Twitter. Facebook wants to take a big piece from the current real-time news and live broadcast pie.”
Facebook also released Collage, a new way to share photos on Facebook. This new feature scans your camera roll and groups together pictures that were taken on the same day. To create a collage, users can tap on “Photo” in the iOS app, and will see recent moments on their camera roll transformed into different collages. Users can rearrange, add photos, remove them, then add a title and share to Facebook.
Both “Facebook Live” and “Collages” are completely different, but they speak to Facebook’s mission of promoting sharing, connectivity, and real-time entertainment and information with your friends and family, either through live videos or collages. You can read more about the announcement from Facebook here.
Businesses today are becoming more and more aware of the importance of digital marketing, and of building and sustaining a digital presence in the rapidly increasing online and social media environment.
While some believe that anyone can deal with digital marketing, there are a few skills that a digital marketer requires in order to be able to stay on top of things and constantly deliver ROI.
If you are one of the people that possess analytical abilities, have an insurmountable curiosity in regards to new media and online trends and understand properly a content plan and an online marketing strategy, then you are on your first stepping stones to digital marketing.
Think Things Integrated
The marketing plan consists of more than Social Media and Digital. It connects with the outdoor banners, with the TV content and with the activations inside the stores (here depending on the type of product that you are trying to advertise, sell or simply raise awareness for). The role of the digital is to attract new potential customers, to inform and to engage. How the engagement consistency then translates into the offline environment depends entirely on how cohesive your communication plan is throughout the campaign.
The digital imprint that is left for a brand on the internet consists on so much more than the adverts that you invest in. The role of the ads is to draw customers to your page and increase online visibility for a determined period of time but the true challenge is how you keep them there, how you keep them engaged and informed of your brand’s activity long term.
Here’s where SEO kicks in along with the start to a long road of consistent actions (if you’re looking to build brand equity somewhere along the way). Make sure you have a continuous presence in the online environment be it through press, blog articles, mediated events or YouTube videos. People need to see that you are there.
Reply As Soon As Possible
Facebook implemented another tool for its pages: responsiveness. Basically, what it does is measure the speed of your responses to customer posts, questions, private messages or comments.
This means that you always have to be there for your customers if you want your customers to be there for you. The tool helps the page admin to give pre-written replies in certain cases, thus boosting the overall page response rate. Also, when your overall responsiveness is really good, it boosts the overall image by having that green “fast response rate” bullet displayed for any incoming users to see.
Be Prepared for Anything
When thinking Social Media we all think fast. Things can escalate or change in a heartbeat and that is why the social channels are the most vulnerable, unpredictable and need to be closely and carefully monitored.
A post that offends certain users can cause a boom of online articles and clash of opinions that can destroy your brand or brand image in only a couple of hours. In such cases, it is best if you delete the post and apologize to your customers.
Another issue consists in the users that have an aggressive or vulgar attitude. Try bringing the conversation within the private messaging side, in order to prevent any further conflicts on the post or main page. No matter the case or the issue, the main idea is to stay calm, understand the issue that the person in question might have and try to be as responsive as possible while maintaining a neutral point of view.
What You Say and How You Say It Matters
Remember: it is nice for the customers to know that they are communicating with people and not just with a brand voice, but in these cases, the brand voice is all that needs to be heard. Any wrong reactions or impulsive responses might harm the brand’s image. Keep in mind the whole time that if you represent a brand, (stating on Facebook that you work at a certain company means, in the public’s eyes, that you represent it) consumers will associate you and your behavior towards a matter or towards them, with that specific brand.
This is why every employee that has contact with the consumers needs to fully understand the brand or company’s values and beliefs and behave accordingly. Your personal Social Media stream on all channels mirrors not only your personal brand but the company’s as well.
Keep up with everything that is new and make sure you keep up correctly. Collect an in-depth knowledge and understanding about the environment in which you activate in order to avoid any unfortunate events.
As in all channels you choose to promote your product on, the digital side of marketing requires research as well. It requires you to know your customers and understand how to tackle their issues efficiently. The more you know, the more you are likely to succeed.
Rahis Saifi always remain passionate towards innovation and his love for gadgets has been exhibited in his writing. His knack to learn more and more had turned him too passionate towards learning. His learning attitude had shaped him as a perfect writer, He writes about technology, gadgets, blogging, smartphone tips… View full profile ›