“Work Chat” is Facebook’s New Messaging App for “Facebook at Work” Users


Facebook at Work is Facebook’s corporate service for businesses and organizations. Your company must sign up in order to access Facebook at Work, and once approved, you’ll have your own, unique mini social network shared amongst your employees. Facebook recently announced the next stage of Facebook at Work is a mobile messaging app called Work Chat. With this new app, it’s now easier to stay up to date and in touch with your team.

Work Chat is now available for Android, and the iOS version is expected to be released in early 2016. The app is quite similar to Messenger, Facebook’s popular standalone messaging app, with features such as group chat, chat heads, photos and videos, voice calling, notification management, and fun stuff like GIFs and stickers.

Here’s the Google Play store description of Work Chat:

Work Chat is the messaging app for Facebook at Work. Right now Facebook at Work and Work Chat are only available to some companies, and you need a work account to use them.

To let us know if your company is interested in Facebook at Work, visit http://facebook.com/help/work. Work Chat lets you quickly message people at your company.

  • Send a message to one of your coworkers or create a group chat with a few of them. With chat heads, you can keep up with the conversation while using other apps.
  • See a directory of other employees and start new conversations easily.
  • Turn off notifications when you’re on vacation or just don’t want to be disturbed.

Currently, Work Chat has an overall rating of 4.5 from 132 total ratings in the Google Play store.

Social Media Week


Facebook’s Audience Network: 80% of Impressions Now Native


Facebook offered another rare peek into the performance of its Audience Network, saying that 6 percent of all time spent on mobile applications is spent on apps running Audience Network.

The social network also said in a Facebook for Business post that advertisers using Facebook’s Audience Network have scaled their ad impressions by 6 percent to 10 percent more per campaign, and that 80 percent of impressions via Audience Network are now native.

In addition, Facebook used the Facebook for Business post to provide details on how it ensures that only quality ads make it onto Facebook’s Audience Network:

We have high standards for the publishers we bring into the Audience Network and believe those standards should be on par with News Feed, so we’re constantly monitoring and improving the Audience Network to help drive results for advertisers.

The Audience Network employs a thorough review process for every publisher that applies to add their app to the Audience Network. Right now, publishers in the Audience Network are reviewed by people on the Facebook Publisher Operations Team, who look to see that the app is high-quality and brand-safe. This unique review process assures advertisers that their campaigns will be seen in high-quality environments.

To make sure Audience Network ad placements effectively drive advertiser outcomes, we recently launched advertiser outcome score, which tells publishers in the Audience Network how ads on their platform perform compared to News Feed. Advertiser outcome score encourages publishers to evaluate how their ads are working and make changes to their placements to improve their ability to deliver valuable outcomes for advertisers. And because advertiser outcome score calculates scores based on real outcomes from real people, it effectively eliminates fraudulent actions, like bot traffic, from the network, making the Audience Network virtually fraud-free.

Finally, Audience Network publishers and advertisers know that ads that look nice and suitable to their environment perform better. In fact, native ads are up to five times more engaging than banner ads, and Audience Network publishers know it: 80 percent of Audience Network impressions are now native.

The social network also highlighted two companies’ success stories with Audience Network: Dentsu digital marketing agency iProspect and music-streaming app Spotify.

Facebook said iProspect has seen its revenue per user from Audience Network trend 11 percent higher than from mobile News Feed, and iProspect head of biddable activation Stuart McLennan said in the Facebook for Business post:

We have seen some fantastic results through the Audience Network … In fact, the Audience Network has become our top-performing channel. We look forward to scaling our efforts with the Audience Network and continuing to drive optimal outcomes for our advertisers.

As for Spotify, it credited Audience Network with expanding its reach by 20 percent, with growth marketing executive Dimitar Dzharov telling Facebook for Business:

We are thrilled with our results from the Audience Network. Utilizing the Audience Network, we were able to increase our reach, but more important, find and engage with our highest-quality users when promoting our new Discover Weekly feature. The Audience Network has delivered great efficiency and scale, and it has become our network of choice when marketing products to our users. Building on top of their superior targeting and native ad products, Facebook has delivered yet another game-changing product, and we look forward to scaling our efforts in the Audience Network.

Readers: What did you think of this rare peek into the performance of Facebook Audience Network?

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