Why Sometimes You Need to Fire Your Customers

Share

What It’s Costing You to Serve Everyone as if There’s No Limit

If you’ve ever worked in retail—and even if you haven’t—you’ve probably heard the phrase, “the customer is always right.” But just because you’ve heard it doesn’t make it true.

You' ve been fired

Courtesy of iStock/alexskopje

My daughter Megan enjoys the BBC show, Mr. Selfridge, about pioneering retailer Jeremy Selfridge. Supposedly, he was one of the people to popularize the phrase that still rings in our ears all these years later in just about every sphere of business.

Click here for more. Or, better yet, subscribe via email and get my full posts delivered to your inbox. It’s fast, free, and more convenient.

How to Launch a Self-Hosted WordPress Blog in 20 Minutes or Less
 
Discover How to Publish a Book and Launch Your Bestseller


Michael Hyatt’s Intentional Leadership

Share