The Human vs the Machine – Phone operator
You can only make one first impression. When customers call your company, do they receive excellent customer service? At MAP Communications, we recently discovered some startling statistics on how consumers perceive the differences between live human contact and automated answering systems. For example, did you know that 85 percent of callers tend to hang up on answering machines and call a competitor? From credit card to auto insurance, some companies believe having a person there to answer their customers calls are a form of marketing, reinforcing a sense of reliability and hospitality.
We wanted to share these interesting points, so we put together a fun and informative infographic. Learn more about how human contact can impact your company’s first impression by checking out our discoveries.