Social Media and Customer Service: Not as Easy as it Looks

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Social Media and Customer Service: Not as Easy as it Looks

For many brands Social Media seems to be the place where they can ‘fix’ what’s wrong with their customer service. However, if you look at the numbers, that might not be all together true. At least when it comes to getting it right…

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Bas van den Beld is a speaker, trainer and online marketing strategist. Bas is the founder of Stateofdigital.com. — You can hire Bas to speak, train or consult.
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