Designing to the Way Things Are

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The first step in a healthy process of figuring where to next is about recognizing where we are now. This means taking more of an outsider view — because in our day-to-day we get so involved in what we do and say that we forget to notice their full impact.

For example, taking the time to articulate how we work. Making it apparent by writing it down, including the connection and disc-connection points, so that we can:

  • talk about what we want better
  • make the/any roadblocks visible
  • confront issues (hard on issues, soft on people)
  • redraw, re-connect, and/or create the roadmap

Change is often about developing new habits. This does not mean all the current habits were bad or useless. It could mean rearranging or book-ending what already exists.

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Valeria is an experienced listener. She designs service and product experiences to help businesses rediscover the value of promises and its effect on relationships and culture. She is also frequent speaker at conferences and companies on a variety of topics. Book her to speak here.


Conversation Agent – Valeria Maltoni

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